Terms of service

These Terms of Service govern purchases from and use of the VirtuGather online store and website.

By placing an order, you agree to these Terms together with our Privacy Policy, Return and Refund Policy, Digital Delivery Policy and any other policies made available on our website.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded or restricted.

1. TRADER INFORMATION

Trader:

Dean Coughlan, trading as VirtuGather

Trading name:

VirtuGather

Website:

virtugather.co

Email:

hello@virtugather.co

Phone:

+353 85 764 0631

Business contact address:

10 Brooke Avenue

Togher

Cork

T12 A9DT

Ireland

2. DIGITAL PRODUCTS

VirtuGather sells professional digital planning systems and related downloadable content for webinars, virtual conferences and online events.

Unless a product page specifically states otherwise, all products sold through VirtuGather are digital products.

No physical product is shipped.

Each product page describes what is included, the applicable file format, price and intended use of the product.

Customers should review the relevant product description before placing an order.

3. ORDERS, PRICES AND PAYMENT

The price payable for a product is the price displayed during checkout at the time the order is placed.

Any applicable taxes, charges or adjustments will be shown during checkout before you complete the purchase.

Payment must be successfully authorised before access to purchased digital content is provided.

VirtuGather may refuse or cancel an order where reasonably necessary because of:

• suspected fraud or unauthorised payment;

• payment failure;

• a material pricing or technical error;

• misuse of the website or payment system; or

• a legal or regulatory requirement.

Where payment has already been taken for an order that we subsequently cancel, any refund legally due will be returned using the original payment method unless another method is agreed.

4. DIGITAL DELIVERY

VirtuGather products are delivered electronically.

After successful payment and order processing, access to the purchased digital files will normally be supplied electronically using the email address provided at checkout.

Customers are responsible for providing a valid and accessible email address.

If you complete payment but do not receive your digital files, please:

• check the email address used for the order;

• check your spam or junk email folder; and

• contact VirtuGather if access is still unavailable.

When contacting us about an order, please provide your order number and the email address used at checkout.

We will take reasonable steps to restore access or provide a working copy where appropriate.

5. CANCELLATION AND WITHDRAWAL RIGHTS

Consumers may have statutory cancellation or withdrawal rights under applicable law.

For qualifying online consumer purchases, including purchases by consumers in the European Union or European Economic Area, a statutory withdrawal period may apply.

For digital content that is not supplied on a physical medium, the withdrawal period is generally 14 days from the date the contract is concluded.

However, where permitted by law, the statutory withdrawal right may end once supply of the digital content begins if:

• the customer gave prior express consent for supply to begin during the withdrawal period;

• the customer acknowledged that beginning supply would result in the loss of the statutory withdrawal right; and

• the legally required confirmation of that consent and acknowledgement was provided.

If those legal requirements have not been satisfied, the customer's statutory withdrawal rights remain unaffected.

Full information about cancellations, refunds and how to exercise a withdrawal right is contained in our Return and Refund Policy.

6. DIGITAL CONTENT CONFORMITY AND CONSUMER REMEDIES

VirtuGather will supply digital content that conforms to the contract and the description provided at the time of purchase.

If purchased digital content is faulty, inaccessible, materially incomplete, corrupted, misdescribed or otherwise does not conform to the contract, please contact us promptly.

Where applicable law requires it, we will take appropriate steps to bring the digital content into conformity, including restoring access or supplying a working version.

Where the problem cannot be resolved, the customer may be entitled to a proportionate price reduction, termination, refund or another remedy provided by applicable law.

Nothing in these Terms removes or restricts statutory rights relating to defective or non-conforming digital content.

7. LICENCE AND PERMITTED USE

Unless a product page states otherwise, purchasing a VirtuGather digital product gives you a non-exclusive, non-transferable licence to use the purchased material for:

• your own personal use; or

• your own internal business or professional use.

You may:

• download and save the purchased files;

• use the system for your own events or internal business activities;

• complete, annotate or customise working copies for your permitted use; and

• print reasonable working copies for your permitted use.

You may not:

• resell the original files;

• redistribute the original files to third parties;

• upload or publish the files for public access;

• sublicense the product;

• reproduce or package the product for commercial resale;

• share the purchased files as a standalone digital product;

• sell modified versions that substantially reproduce VirtuGather content;

• remove VirtuGather branding and represent the underlying VirtuGather content as your own original work; or

• use the product in a way that infringes VirtuGather's intellectual-property rights.

If you require rights beyond these permitted uses, contact VirtuGather before using the material.

8. INTELLECTUAL PROPERTY

All applicable intellectual-property rights in VirtuGather products and original website content remain with VirtuGather or the relevant rights holder.

This includes, where applicable:

• written content;

• planning frameworks;

• worksheets;

• layouts;

• graphics;

• templates;

• product artwork;

• branding; and

• associated materials.

Purchasing a VirtuGather product provides permission to use the product in accordance with these Terms.

It does not transfer ownership of the underlying intellectual property.

9. TECHNICAL REQUIREMENTS

VirtuGather digital products are intended for use on devices capable of opening the file format stated on the relevant product page.

Most VirtuGather planning systems are provided in PDF format and require a PDF-compatible application or reader.

Customers should check the stated product format before purchase.

If a product supplied by VirtuGather cannot be opened because the supplied file itself is faulty or defective, please contact us.

Nothing in this section limits statutory rights relating to digital content that does not conform to the contract.

10. PRODUCT INFORMATION

We aim to ensure that product descriptions, prices, images and other store information are accurate.

Product images may include mock-ups used to demonstrate how a digital product can be viewed or used on different devices.

The files and content included with a purchase are described on the relevant product page.

If a material error affects a purchase, VirtuGather may take reasonable steps to correct the error and will provide any remedy required by applicable law.

11. USE AND RESULTS

VirtuGather products are professional planning and organisational tools.

They are intended to help customers organise, plan, manage and review virtual events and related activities.

Results depend on factors including how the purchaser uses and implements the material and the circumstances of the individual event.

VirtuGather does not guarantee any particular:

• commercial result;

• financial result;

• attendance level;

• marketing result;

• event performance result; or

• other specific business outcome.

Nothing in this section excludes or limits liability where doing so would be unlawful.

12. THIRD-PARTY SERVICES

The VirtuGather website may use or link to third-party services, including payment processors, ecommerce services, analytics providers or external websites.

Those third parties may operate under their own terms and privacy policies.

VirtuGather is not responsible for independent third-party websites or services outside our reasonable control.

This does not affect any legal responsibility that VirtuGather cannot lawfully exclude.

13. PRIVACY

Personal information is processed in accordance with our Privacy Policy.

Our Privacy Policy explains the types of personal information that may be collected, why it is processed, who it may be shared with, how long it may be retained, and the rights available to individuals under applicable data-protection law.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The Terms applicable to a purchase are generally the Terms made available when the order is placed, except where a change must apply because of applicable law or regulatory requirements.

15. GOVERNING LAW

These Terms are governed by the laws of Ireland.

If you are a consumer living outside Ireland, this does not remove any mandatory consumer protections that apply to you under the laws of your country or region.

Nothing in these Terms restricts any right a consumer may have to bring a claim in a court or forum available to them under applicable law.

16. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

17. CONTACT

Questions concerning these Terms, an order, a payment or a VirtuGather digital product can be sent to: